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Have a question? Our Audio Consultants and Technicians have years of real-world experience and are ready to help.
Get the power and performance you need to handle any small- to mid-size live production in the Avid VENUE | E6L-112 Engine, a more affordable engine that supports up to 112 input channels.
3 YEARS OF AVID ADVANTAGE ELITE LIVE SUPPORT
Whether you’re on tour, at a festival or event, or in a club, house of worship, theater, or other venue, sometimes things don’t go as planned. With S6L, you’ve got the attention of a dedicated customer care team at your service—24x7—whenever, wherever, and however you need help.
All Avid VENUE | S6L systems now come with three years of Avid Advantage Elite Live support - Avid's highest level of service available to customers who work in the most mission-critical live sound environments. That means you’ll receive the highest priority care to resolve issues fast, get advice and answers, and have replacement hardware or parts shipped to you rapidly — wherever you are or will be.
- Plan duration 3-year Avid Advantage Elite Live plan included with all S6L system purchases; renewable annually thereafter
- Access Dedicated Avid live sound support available 24x7 worldwide by phone or web
- Phone support Unlimited calls with the highest priority response time
- Web support Unlimited support cases with fast response time (within 1 hour)
- Software upgrades Avid VENUE software upgrades included; available for download upon release through your Avid Account (Pro Tools software comes with a 1-year Annual Upgrade Plan)
- Case escalation Critical priority escalation and management provided as needed
- Hardware coverage Advance hardware exchange provided with same-day shipping (requests must be received by 3 pm local time)
- Onsite support At Avid’s discretion